Simultaneously, within the organisation at all levels of operation, the workforce can, in turn, understand and be accountable to what is necessary to produce the required deliverables. This, coupled with the right culture within the organisation, will lead to a fully engaged and focused workforce at all levels.
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Senior Associate at Shirley Parsons Project Services Colin Harley looks at how Shirley Parsons Project Services helped a global business with the implementation of a corporate integrated management system.
Background.
A global project management organisation was utilising a management system based on a US model. In order to ensure full compliance with UK nuclear requirements, they needed to introduce an Integrated Management System (IMS) based on the UK standard. As well as providing compliance, the new IMS was needed to improve co-ordination, integration and co-operation across all aspects of the organisation to support the needs of existing and future clients.
Implementation.
Shirley Parsons Project Services was requested to conduct a gap analysis and review of the current IMS. After meeting with key stakeholders and process owners, they were asked to formulate, determine and implement an IMS that covers business centre activities which is effective and reflects the scope of ISO 9001 Quality Management Systems, including head of functions, policies standards, procedures and document control/review.
The findings and recommendations report of the current IMS showed numerous differences between the operating IMS and corporate IMS. Links to documents that were stored on two separate systems were inoperative and it was not fully populated in all functional areas. There was also no overarching Quality Manual for the UK corporate IMS.
Shirley Parsons presented a strategic plan to develop a new corporate IMS during a tight timeframe, to ensure a standalone, effective integrated management system. They also suggested producing a corporate Quality Manual so the IMS can be demonstrated to any interested parties, including new starters by including in the formal company induction process.
The benefits.
The development and implementation of a comprehensive Integrated Management System will undoubtedly result in improved product or service quality and bring about efficiencies and benefits both within the organisation and to demonstrate the organisation’s effective operation to existing and future clients.
The system will also be refined as the organisation continues to grow, with the potential for a matrix-style IMS in the future. It will also avoid duplication of effort and provide more efficient management.
Shirley Parsons continues to support the company onsite and with numerous HSEQ requirements and delivers senior strategic consultancy oversight support.