We are delighted to announce the promotion of Jess Plested to Head of Client Services, taking ownership of Shirley Parsons’ Project Services business across the UK and Europe.
In her new role, Jess will combine her commercial insight, client-focused approach, and collaborative mindset to grow existing accounts and new business across the safety, quality, sustainability, and technical sectors.
Driving growth across Project Services.
Jess joined Shirley Parsons in 2018, starting in Health & Safety before moving into Quality, where her leadership potential quickly became clear. Over the years, she has consistently demonstrated her ability to build strong client relationships, identify opportunities, and deliver results, earning the trust of colleagues and clients alike.
In her new role, Jess will focus on business development, growing client accounts, and delivering consultancy and contract staffing solutions, with a particular emphasis on managed resource models (Consultancy T&M). She will also oversee smooth onboarding, quality delivery, and internal collaboration, ensuring clients receive seamless service across all stages of a project.
She says:
"I’m really looking forward to connecting with clients across the UK and Europe and helping them access the full range of services we offer. It’s about understanding their challenges, finding the right solutions, and making sure everything runs smoothly - from securing opportunities to onboarding and delivery. That’s where I can make the biggest impact."
Keeping clients at the heart of everything.
Jess is equally focused on maintaining strong relationships internally. She works closely with recruitment teams, consultants, and directors to scope solutions, deliver projects effectively, and ensure clients’ needs are fully understood and met. She will also represent Shirley Parsons at industry events and forums.
"It’s about keeping conversations alive, sharing insights, and making it easy for clients to work with us. I want to be the person they can turn to, whether it’s for safety, quality, sustainability, or technical projects. And it’s equally about collaborating with our internal teams to deliver the right solutions for every client."
Ben Hiner, Managing Director, says:
“Jess has consistently demonstrated exceptional commercial insight and a genuine commitment to both our clients and her colleagues. Since joining Shirley Parsons in 2018, she has taken every opportunity to grow, lead, and make an impact, always putting the team and the business first. In her new role as Head of Client Services, Jess will take ownership of Project Services across the UK and Europe, and I have no doubt she will continue to deliver outstanding results while supporting her colleagues to succeed.”
Looking ahead.
With her promotion, Jess is set to make a real impact across Shirley Parsons’ Project Services business. By combining strategic insight, client-first thinking, and operational expertise, she is well placed to strengthen relationships, create opportunities, and drive the next chapter of growth.
"I’m excited about the opportunities ahead and the chance to work with clients and colleagues to deliver real impact. It’s about making a difference, building strong partnerships, and keeping Shirley Parsons at the forefront of every project we work on."
