When one of the Premier League’s leading football clubs wanted to create a more consistent, strategic approach to managing Health & Safety competence across almost 1,000 employees and 34 departments, Shirley Parsons was selected to design and deliver a structured, role-based competency framework.
The result was an industry-first approach that set a new benchmark for Health & Safety training governance within elite football.
Success at an elite football club extends far beyond what happens on the pitch.
As one of the Premier League’s leading football clubs, our client operates far more than a successful first team. With almost 1,000 employees working across 34 departments, including stadium operations, training facilities, retail, hospitality and community programmes, it required a consistent approach to managing Health & Safety competence across a highly diverse workforce.
While supported by an internal Health & Safety team, training requirements had evolved over time, making it difficult to maintain consistency, identify competency gaps and ensure training aligned with individual roles and responsibilities. The club wanted a single, role-based framework that would provide greater visibility, strengthen governance and integrate seamlessly with its existing learning and compliance systems.
Shirley Parsons partnered with the club to design and deliver a comprehensive, role-based Health & Safety Competency Framework, centred around a structured Health & Safety Training Matrix tailored to its operational needs.
Working collaboratively with stakeholders across the organisation, we:
The result was a practical, scalable framework that simplifies training management while supporting long-term operational excellence.
The Health & Safety Training Framework gives the club a consistent, role-based approach to managing Health & Safety training across all departments. It provides greater visibility of training requirements, strengthens governance and supports workforce competence.
The organisation now benefits from:
The project also established an industry first, making our client the first Premier League football club to implement a comprehensive role-based Health & Safety Training Matrix across its operations.
The framework provides a scalable foundation that can continue to evolve alongside the organisation, helping ensure Health & Safety training remains consistent as the club grows and changes.
Whether you’re operating a major venue, managing a complex workforce or looking to strengthen Health & Safety governance, Shirley Parsons can help. Our Consultancy & Advisory team designs practical, scalable solutions that build workforce competence, reduce risk and support operational excellence.
Get in touch below to discuss how we can support your organisation.
