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Customer and Supplier Relationship Project Delivery Lead


Shirley Parsons have partnered with one of the leading Global Fastenings Manufacturers' and Distributors looking to appoint a Customer and Supplier Relationship Delivery Lead. Candidates can be based anywhere in the UK as this role will be based from home, some oversea travel is expected.

 In this role you will be responsible for assisting with the deployment of the new ERP system and then be part of a team of experts leading transformation projects within the group. Working with the project team and site quality teams, the right candidate will be responsible for ensuring a smooth transition from legacy technology and processes.


The Customer and Supplier Relationship Delivery Lead will be responsible for:

  • Engage with key stakeholders across the business to ensure the successful adoption and delivery of project objectives
  • Become the solution design expert for all relationship management (customer and supplier) processes in Microsoft Dynamics 365 (D365)
  • Keeping up to date with developments in technology and within our industry. This includes identifying any potential solutions and building an associated business case
  • Support the sales and sourcing functions and project team, for all global sites, when implementing our new ERP system
  • Identify areas for continual improvement and being responsible for designing solutions and strategies for their implementation
  • Assist the project planning team in maintaining the project plan and keeping momentum in the programme
  • Support the project governance and methodology, utilising all project management tools. This includes identifying risks, maintaining project documentation and co-ordinating with project stakeholders

The Supplier and Customer Relationship Delivery Lead will have:

  • Detailed knowledge of relationship management processes, including industry best practices
  • Excellent interpersonal skills and ability to communicate effectively with staff, at all levels, and third parties
  • Ability to be proactive and use initiative
  • Strong attention to detail
  • Good leadership skills and ability to work well within a team
  • Excellent organisational skills
  • Strong analytical and problem-solving skills and willingness to development project management skills
  • Flexible approach to work
  • Good time management skills and ability to multitask

Vacancy Reference: PR/020471
Vacancy Owner: Jessica Plested | | (+44) 1296 611332 |(+44) 7725 258696