Our Quality Policy
Be a High Performing Socially Responsible Organisation.
Be respected and recognised for these achievements.
Our key enabling practices are - Better Engagement and Better Collaboration.
To achieve these aspirations, we have implemented a Quality Management System(QMS).
Our QMS enables us to: -
Reduce and eliminate issues.
Reduce the true costs of poor quality and mitigate risks
continuously improve the quality of everything we do
Make Engagement and Collaboration with all “Interested Parties” easy and rewarding.
Adhere to process, specifications and procedures in order to achieve Customer Satisfaction
Make and implement major investment decisions.
Ensure that our activities comply with national legislation
Ensure compliance with all requirements
Our QMS Operating practices
Effective reviews are at the heart of our operating practices, this means we: -
Have the right inputs
Have the right teams
Make good decisions
Establish and measure the “demanding” objectives that pertain to: -
The key processes of the company
The customer’s experience
Record deviations on a continuous basis
Ensure that we continuously learn
Our documented policies &processes, our interactive communications, our record keeping and being held to account against ISO standards all make sure that our QMS is fit for purpose and helps us to achieve our aspirations.